Customer Service Professional with Catalan and English

Location: fully remote work (territory of Poland)

• Providing the highest level of customer service (Chat/E-mail/Phone);   
• Answering incoming calls and meeting targets set by the customer and management;  
• Following company policies and procedures, ensuring quality;   
• Performing daily tasks in an efficient and timely manner;   
• Achieving quality goals for calls and customer satisfaction. 

• Language: Proficiency in Catalan (C1) and English (C1);  
• Experience: one year of experience in Customer Service is a must;   
• Technology: Knowledge of MS Office and developed computer skills;   
• Personality: Motivated and enthusiast

• Ability to prioritize and plan;    
• Independence AND ability to work with minimal supervision;  
• Ability to solve problems;  
• Attention to detail;   
• Sales skills;   
• Soft skills. 

• Type of contract you choose yourself (freelance contract for students or employment contract);  
• Basic salary + bonuses;   
• Fully remote work (Poland).

• Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Childrens Day, etc.);  
• We offer private Medicover insurance;  
• Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle; 
  Professional development through training and cross-location cooperation at the international level.