Customer Services Professional with Finnish

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Join our team at Foundever!

Are you looking for a job in a dynamic environment where you can develop your skills and gain experience in the outsourcing and consulting industry? We are a leading company with 1500 great people across Poland (Warsaw, Gdansk, and W@H), and now we are looking for you to join our team! 
Customer Services Professional with Finnish

Location: full remote  

 

Your daily tasks:  

  • Consistently achieve email quality score goals to meet client and customer satisfaction goals. 
  • Maintain accuracy and security of customer information on the database; 
  • Following company policies and procedures, ensuring quality;   
  • Performing daily tasks in an efficient and timely manner;   
  • Investigate, troubleshoot, and diagnose hardware and software technical issues; 
  • Stay up to date with process changes and product updates; 
  • To complete daily tasks as allocated in an efficient and timely manner. 

Requirements: 

  • Language: Proficiency in Finnish (C1) and English (B2) 
  • Experience: Cool if you have experience in customer service;   
  • Technology: Knowledge of MS Office and developed computer skills;   
  • Personality: Motivated and enthusiastic. Dependable, reliable and able to perform duties with minimum supervision (w@h set up). 

Advantages will be:  

  • Ability to prioritize and plan;    
  • Independence AND ability to work with minimal supervision;  
  • Ability to solve problems;  
  • Attention to detail;   
  • Soft skills. 

Working conditions:  

  • Type of contract you choose yourself (freelance contract for students or employment contract);  
  • Basic salary + bonuses;  
  • Working hours: 9:00 am - 17:00 pm, Monday - Friday (8 hours a day);  
  • Remote job offer;
  • Co-financing for glasses and holidays, employee referral program, vouchers for various occasions (Christmas, Childrens Day, etc.);  
  • We offer private Medicover privacy insurance;  
  • Multisport card available, as well as an internal Everbetter program to promote a healthy lifestyle; 
  • Professional development through training and cross-location cooperation at the international level. 
 
When applying please enclose the below statement: "Hereby I voluntarily agree to the processing of personal data contained in my CV by Foundever for the purpose of the recruitment process in accordance with the Act of August 29, 1997 on the Protection of Personal Data (Journal of Laws of 2002 No. 101 , pos. 926 as amended).”
Application submission signifies the applicants agreement to process the personal data contained in the application for the purposes necessary for the recruitment process in accordance with Foundever privacy policy.

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